Returns & Refunds

RETURNING AN ITEM(s)

You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.

To return the items, please send them back to us at: -

Walters 1989 Ltd

Unit 32b Whiffler Road

Norwich

Norfolk

NR3 2AZ

Once back, the item will be inspected and then a refund issued.

REFUNDS

·         A typical refund will take up to 14 days + your banks typical handling times.

·         We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).

·         For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

·         Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information

• Your name

• Order number

• Product name and codes of the items you returned